Managed IT Services for Businesses (11–25 Users)
Managed IT Services for Businesses (11–25 Users)
Flat-rate monthly managed IT service — starting at $5,500/month
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20+ years of IT infrastructure and cloud operations experience supporting business environments.
Managed IT services for businesses — flat-rate support covering Microsoft 365, network infrastructure, backups, and day-to-day IT operations.
Designed for small and midsize businesses that need reliable IT without an in-house team.
We manage your entire IT environment with proactive monitoring, security management, and ongoing support — so your business stays secure, efficient, and ready to scale.
This service integrates Microsoft 365, network infrastructure, and backup solutions into one fully managed IT environment.

What You Get with Managed IT Services for Businesses
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Flat-Rate Simplicity
One predictable monthly price. No per-ticket fees or surprise charges.
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Microsoft 365 Experts
Microsoft 365 administration, identity, and security management
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Cisco Meraki Networking
Secure networking with firewall, switching, Wi-Fi, and remote access
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Security & Continuity
Backups, disaster recovery, and incident response included
How Managed IT Services Work
We proactively monitor, manage, and support your entire IT environment — across Microsoft 365, network infrastructure, and backups — preventing issues before they impact your business.
Built for growing businesses
Designed for growing teams that need reliable, predictable IT support — without building an internal IT department.
What’s Included
Core IT Hygiene & Support - Proactive monitoring, patching, and system security
• Proactive patching and operating system updates
• Endpoint monitoring and antivirus protection
• Unlimited help desk support (remote and onsite)
• Asset tracking and device lifecycle management
• IT documentation including inventories, diagrams, and procedures
Microsoft 365 - Email, Teams, identity & security
• Exchange Online email and calendaring
• Spam filtering and security controls
• User onboarding and offboarding
• Microsoft Teams and SharePoint setup
• OneDrive policies and backup guidance
• Multi-factor authentication and conditional access
• End-user training and best practices
Cisco Meraki - Firewall, Wi-Fi, VPN, and network security
• LAN and WAN design and management
• Firewall configuration and VLAN segmentation
• Wi-Fi for staff, guest, and IoT devices
• VPN access for secure remote work
• Printer and peripheral network support
• Proactive alerts and performance monitoring
Business Continuity - Backup, disaster recovery, ransomware protection
• Endpoint and cloud backup solutions
• Disaster recovery planning and testing
• Incident response playbooks
• Data retention and recovery policies
Strategic Growth (vCIO Services)
• Quarterly IT roadmap and strategy reviews
• Vendor and renewal management
• IT budget forecasting and planning
• Compliance and cyber-insurance support
• Infrastructure scaling and future-proofing guidance
Scope & Coverage
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Users Covered
- Up to 10 users included
- Each user includes device + Microsoft 365 account
- Full IT support and security management
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Network & Infrastructure
- Firewall, Wi-Fi, and secure network management
- Remote access and VPN support
- Monitoring and performance optimization
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What’s Not Included
- Microsoft 365 licenses (purchased separately)
- Hardware (firewalls, switches, access points)
- Cloud subscriptions and third-party licenses
Frequently Asked Questions
Are Microsoft 365 licenses included?
No — Microsoft 365 licenses are purchased separately. ZCONNECT manages configuration, security, and ongoing administration.
Is Cisco Meraki hardware included?
No. Network hardware such as firewalls, switches, and access points are purchased separately. ZCONNECT assists with selection, procurement, configuration, and ongoing management.
Do you support onsite requests?
Yes. This service includes both remote and onsite support. Onsite visits are scheduled based on urgency and location.
Can we add more users as our company grows?
For organizations with more than 25 users, we provide custom Managed IT solutions designed for larger teams, complex environments, and evolving operational needs.
Is this a long-term contract?
This plan is designed for growing teams with increased support, security, and infrastructure needs.
Pricing is a flat monthly fee starting at $5,500 that reflects higher user counts, greater device density, and more complex IT environments.
Software subscriptions, cloud licenses (such as Microsoft 365), cloud phone plans, and hardware are purchased separately unless explicitly stated in writing.