Managed IT Services (11–25 Users)
Managed IT Services (11–25 Users)
Flat-rate monthly managed IT service.
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Scalable, flat-rate IT management for growing teams.
ZCONNECT manages your users, devices, Microsoft 365, network infrastructure, security, backups, and IT planning — delivering enterprise-grade reliability as your organization grows.
Have fewer than 10 users? View our Up to 10 Users plan →
What You Get with Managed IT Services
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Flat-Rate Simplicity
One predictable monthly price. No per-ticket fees or surprise charges.
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Microsoft 365 Experts
Secure email, collaboration, onboarding, and identity management done right.
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Cisco Meraki Networking
Enterprise-grade firewall, switching, Wi-Fi, and remote access management.
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Security & Continuity
Backups, disaster recovery planning, and incident response included.
What This Service Covers (Important)
ZCONNECT provides management, configuration, monitoring, and support for your IT environment.
Software subscriptions, cloud licenses (such as Microsoft 365), cloud phone plans, and hardware (such as Cisco Meraki equipment) are purchased separately unless explicitly stated in writing.
We help you select, procure, configure, and manage these technologies — but ownership and licensing remain with the customer.
What’s Included
Core IT Hygiene & Support
• Proactive patching and operating system updates
• Endpoint monitoring and antivirus protection
• Unlimited help desk support (remote and onsite)
• Asset tracking and device lifecycle management
• IT documentation including inventories, diagrams, and procedures
Collaboration & Productivity (Microsoft 365)
• Exchange Online email and calendaring
• Spam filtering and security controls
• User onboarding and offboarding
• Microsoft Teams and SharePoint setup
• OneDrive policies and backup guidance
• Multi-factor authentication and conditional access
• End-user training and best practices
Secure Networking (Cisco Meraki)
• LAN and WAN design and management
• Firewall configuration and VLAN segmentation
• Wi-Fi for staff, guest, and IoT devices
• VPN access for secure remote work
• Printer and peripheral network support
• Proactive alerts and performance monitoring
Business Continuity & Security
• Endpoint and cloud backup solutions
• Disaster recovery planning and testing
• Incident response playbooks
• Data retention and recovery policies
Cloud Phone System (UCaaS)
• Cloud calling and phone system planning
• Auto-attendants and business-hours routing
• Call queues and voicemail transcription
• Desk phones, mobile apps, and softphones
• Phone user onboarding and offboarding
• Call flow and system documentation
Phone licenses and calling plans are billed separately.
Strategic Growth (vCIO Services)
• Quarterly IT roadmap and strategy reviews
• Vendor and renewal management
• IT budget forecasting and planning
• Compliance and cyber-insurance support
• Infrastructure scaling and future-proofing guidance
Scope & Coverage
Users vs. Non-User Assets
This plan includes 11–25 core users.
A core user includes:
• A managed computer (laptop or desktop)
• A Microsoft 365 account
• Ongoing IT support and security management
The following non-user assets are included at no additional charge when connected to the managed network:
• Guest Wi-Fi and visitor devices
• IoT and operational systems
• Network printers and peripherals
• Shared systems such as conference rooms or kiosks
Network Stack Coverage
Standard network coverage included in this plan:
• 1 firewall / security appliance (Cisco Meraki MX, sized for higher throughput)
• Up to 3 managed switches
• Up to 8 wireless access points
• Secure VPN access for remote users
• Unlimited printers and peripherals
• Full network documentation including topology, VLANs, and SSIDs
Network hardware is purchased separately. Monitoring, management, and documentation are included.
Frequently Asked Questions
Are Microsoft 365 licenses included?
No. Microsoft 365 licenses are purchased separately and remain owned by the customer. ZCONNECT manages configuration, security, onboarding, and ongoing administration.
Is Cisco Meraki hardware included?
No. Network hardware such as firewalls, switches, and access points are purchased separately. ZCONNECT assists with selection, procurement, configuration, and ongoing management.
Do you support onsite requests?
Yes. This service includes both remote and onsite support. Onsite visits are scheduled based on urgency and location.
Can we add more users as our company grows?
This plan supports organizations with 11–25 users and is built to scale as your business grows.
As your environment expands beyond this range, ZCONNECT offers larger Managed IT plans with clearly defined scope and predictable pricing.
We work proactively with you to plan upgrades and ensure continuity without service disruption.
Is this a long-term contract?
This plan is designed for growing teams with increased support, security, and infrastructure needs.
Pricing is a flat monthly fee starting at $5,500 that reflects higher user counts, greater device density, and more complex IT environments.
Software subscriptions, cloud licenses (such as Microsoft 365), cloud phone plans, and hardware are purchased separately unless explicitly stated in writing.