Privacy Policy

Last updated: August 3, 2026

ZCONNECT LLC (“ZCONNECT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us about our services.

Scope of This Policy

This Privacy Policy covers information collected through our website and through enquiries, quotes, and consultation requests.

It does not govern customer data we access or process while delivering services to a client, such as email, files, or backup data within a customer’s own environment. That data is handled under our Service Terms, the applicable service agreement, and, where required, a separate data processing agreement. See Customer Data Handled During Services below.

Information We Collect

We may collect limited personal information when you voluntarily provide it to us, including:

  • Name
  • Email address
  • Company or organization name
  • Phone number (if provided)
  • Information submitted through contact, quote, assessment, or consultation forms
  • Order information, including billing address, shipping address, and details of products or services purchased

We may also collect basic, non-identifying information such as browser type, device information, approximate location, and pages visited, for website analytics purposes.

How We Use Information

We use the information we collect to:

  • Respond to enquiries, quote requests, and consultation requests
  • Communicate with prospective and existing customers
  • Provide architecture design, licensing guidance, infrastructure solutions, data protection, and managed services
  • Improve our website and service offerings
  • Meet legal or regulatory requirements when applicable

We do not sell or rent your personal information to third parties.

Orders and Purchases

When you purchase hardware, licenses, or subscriptions through our website, we collect the information needed to process and fulfil that order, including your billing and shipping details and a record of what was purchased.

Our online store is hosted on Shopify, and payments are handled by Shopify and its payment providers. Card details are processed directly by those providers and are not stored by us. We receive confirmation of payment and the order details needed to fulfil, support, and account for your purchase.

Order information may be shared with the manufacturers, distributors, or platform providers required to fulfil the order, activate a license, or provide warranty support. We retain order records as needed for support, warranty, accounting, and tax purposes.

Customer Data Handled During Services

Delivering our services may require access to a customer’s systems and data, including email, files, directories, and backup data. When we do:

  • We access only what is reasonably necessary to deliver the agreed services, and act on the customer’s instructions.
  • The customer remains the owner and controller of their data.
  • We do not use customer data for marketing, and we do not sell it.
  • Where required, we will enter into a written data processing or confidentiality agreement covering that data.

Where we provide services to a school or educational institution and may handle student records, we act as a service provider under the institution’s direction and control. We will enter into a written agreement with the institution consistent with applicable education privacy requirements. Student data is used solely to deliver the agreed services and is never used for advertising or sold.

Third-Party Services

We use trusted third-party services to operate our business and website, such as:

  • Website hosting and e-commerce infrastructure, including Shopify, which hosts our online store and processes orders
  • Website analytics and tag management, including Google services such as Google Analytics and Google Tag Manager
  • Cloud platforms, licensing providers, and infrastructure vendors (for example, Microsoft and Cisco Meraki)
  • Backup, communication, and scheduling tools

These providers are given only the information necessary to perform their function and are expected to protect it appropriately. Their use of information is governed by their own privacy policies.

Cookies and Analytics

Our website may use cookies and similar technologies to enable core site functionality, understand how the site is used, and improve the experience. Analytics tools may collect information such as pages visited, referring source, approximate location, and device or browser type. You can control or block cookies through your browser settings, though some parts of the site may not function as intended if you do.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purpose it was collected, to maintain our business records, or to meet legal, tax, or contractual obligations. Enquiry and marketing information is retained for a reasonable period and removed on request, subject to those obligations. Customer data handled during service delivery is retained according to the applicable service agreement and the customer’s own retention requirements.

Your Choices

You may request to:

  • Access, update, or correct your personal information
  • Request deletion of your information, subject to legal or contractual obligations
  • Opt out of marketing communications at any time

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children’s Privacy

Our website and services are intended for businesses and organizations, and are not directed to children. We do not knowingly collect personal information from children through our website. Where student information is handled as part of services provided to a school, it is handled under the institution’s direction as described above.

Contact

If you have questions about this Privacy Policy or how we handle information, please contact us through our website:

ZCONNECT LLC
https://zconnect.com/pages/contact

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.