Service Terms

These terms outline how Zconnect engages with clients for architecture, licensing, infrastructure, data protection, and ongoing managed services.

Last updated: August 3, 2026

1. Scope of Services

Zconnect provides architecture design, licensing guidance, infrastructure solutions, data protection services, and ongoing managed services as defined in approved estimates, proposals, or written agreements.

Each engagement is scoped based on the client’s environment, requirements, and agreed deliverables.

2. Engagement Models

Zconnect delivers services under two engagement models. Which one applies is defined in the approved estimate or agreement.

Project and advisory engagements. Scoped, deliverable-based work such as:

Environment assessment and architecture design
Microsoft 365 and identity planning
Network infrastructure design and guidance
Data protection and backup strategy, including education and nonprofit programs
Licensing and platform selection guidance
Hardware and infrastructure sourcing

Ongoing managed services. Continuing monitoring, administration, and support of covered systems and users.

Ongoing support, monitoring, and helpdesk services are not included in a project or advisory engagement unless separately agreed. Where managed services are provided, they are governed by the Service Agreement (MSA & SLA), which sets out coverage, support hours, and response objectives. If there is a conflict, the Service Agreement and the applicable Service Order control for that engagement.

3. Estimates & Approval

All work is initiated based on an approved estimate, proposal, or written authorization. The approved scope defines:

services to be delivered
timeline (if applicable)
pricing and payment terms

Any changes to scope may require a revised estimate.

4. Client Responsibilities

To ensure successful delivery, the client agrees to:

Provide accurate information about systems, users, and requirements
Grant timely access to platforms, accounts, and environments
Maintain valid licenses and vendor entitlements
Communicate changes that may affect project scope or delivery

Delays in access or information may impact timelines.

5. Third-Party Platforms & Vendors

Zconnect works with third-party platforms and vendors, including but not limited to:

Microsoft 365
Cisco Meraki
Cloud infrastructure providers
SaaS backup platforms

Third-party products and services are governed by their own terms, pricing, and availability. Zconnect is not responsible for outages, limitations, price changes, or changes introduced by third-party providers.

6. Data Protection & Responsibility

Zconnect provides guidance and implementation support for data protection strategies. However:

Clients are responsible for defining retention, compliance, and recovery requirements
Backup solutions must be properly maintained and validated
No system guarantees absolute protection from data loss

Regular review and testing of recovery processes is recommended.

Client data accessed during service delivery is handled as described in our Privacy Policy and, where required, under a separate written data processing or confidentiality agreement. Where services are provided to a school or educational institution, student data is handled under the institution’s direction and any applicable written agreement.

7. Products, Licensing & Hardware

Hardware, software licenses, and subscriptions supplied by Zconnect are resold or provisioned on behalf of the manufacturer or platform provider, and remain subject to that provider’s terms, warranty, and support policies.

Warranty and hardware support are provided by the manufacturer, not by Zconnect, unless separately agreed in writing.
Subscription and license terms, including renewal and cancellation, follow the provider’s terms.
Returns, cancellations, and refunds are handled as described in our published refund policy and, where applicable, the provider’s terms.

Pricing is confirmed in the applicable estimate or order and may change if provider pricing changes before an order is placed.

8. Payment Terms

Payment terms are defined in the approved estimate, order, or agreement. Unless stated otherwise, the following applies.

Hardware, licenses, and subscriptions are paid in full before the order is placed. We are a reseller, so we purchase from the manufacturer or distributor on your behalf once your payment has cleared. Whether you check out online or approve a quote, payment comes first and the order follows.

What happens after payment

We place the order with the manufacturer, distributor, or platform provider.
Hardware lead times begin from cleared payment, not from the date you placed the order with us.
Licenses and subscriptions are provisioned by the vendor, who sets the activation date. We will confirm that date with you.

When your subscription term starts. The term of a license or subscription runs from the vendor’s activation date, not from the date you paid. There is often a short gap between the two while the vendor provisions the order, and you do not lose that time from your term.

Cleared funds. Card payments usually clear immediately. Bank transfers and checks can take several business days, and we place the order once funds have cleared. If timing matters for a go-live date, tell us and we will plan around it.

Services. Project and advisory work is quoted in the estimate. A deposit may be required before work begins, with the balance invoiced on completion or at agreed milestones. Where we invoice rather than take payment up front, invoices are due within fifteen (15) days of the invoice date unless the estimate says otherwise.

Ongoing managed services are billed monthly in advance under the Service Agreement.

Other terms. Late payment may delay or suspend delivery or service, and we will tell you before that happens. Third-party licensing, subscription, and hardware costs remain the client’s responsibility. Pricing is confirmed at the time of order and may change if provider pricing changes before the order is placed.

9. Limitation of Liability

To the maximum extent permitted by law:

Zconnect’s total liability shall not exceed the fees paid for the specific engagement giving rise to the claim.
Zconnect is not liable for indirect, incidental, or consequential damages, including data loss, business interruption, or third-party service failures.

10. No Warranty

Services are provided on a commercially reasonable basis. Zconnect does not guarantee:

uninterrupted system operation
error-free performance
prevention of all security incidents or data loss

11. Confidentiality

Both parties agree to protect confidential information and use it only for the purpose of delivering agreed services, unless required by law.

12. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

13. Updates to Terms

These terms may be updated from time to time. The most current version will be available on this page with an updated revision date.

14. Acceptance

By approving an estimate, engaging services, purchasing products, or authorizing work, the client agrees to these Service Terms and, where applicable, the Service Agreement (MSA & SLA).