Service Terms

These terms outline how Zconnect engages with clients for architecture, licensing, infrastructure, and data protection services.

1. Scope of Services

Zconnect provides architecture design, licensing guidance, infrastructure solutions, and data protection services as defined in approved estimates, proposals, or written agreements.

Each engagement is scoped based on the client’s environment, requirements, and agreed deliverables.

2. Engagement Model

Zconnect operates on a project and advisory basis, not as a managed IT service provider.

Services may include:

  • Environment assessment and architecture design
  • Microsoft 365 and identity planning
  • Network infrastructure design and guidance
  • Data protection and backup strategy
  • Licensing and platform selection guidance
  • Hardware and infrastructure sourcing

Ongoing support, monitoring, or helpdesk services are not included unless explicitly defined in a separate agreement.

3. Estimates & Approval

All work is initiated based on an approved estimate, proposal, or written authorization.

The approved scope defines:

  • services to be delivered
  • timeline (if applicable)
  • pricing and payment terms

Any changes to scope may require a revised estimate.

4. Client Responsibilities

To ensure successful delivery, the client agrees to:

  • Provide accurate information about systems, users, and requirements
  • Grant timely access to platforms, accounts, and environments
  • Maintain valid licenses and vendor entitlements
  • Communicate changes that may affect project scope or delivery

Delays in access or information may impact timelines.

5. Third-Party Platforms & Vendors

Zconnect works with third-party platforms and vendors, including but not limited to:

  • Microsoft 365
  • Cisco Meraki
  • Cloud infrastructure providers
  • SaaS backup platforms

Zconnect is not responsible for outages, limitations, or changes introduced by third-party providers.

6. Data Protection & Responsibility

Zconnect provides guidance and implementation support for data protection strategies.

However:

  • Clients are responsible for defining retention, compliance, and recovery requirements
  • Backup solutions must be properly maintained and validated
  • No system guarantees absolute protection from data loss

Regular review and testing of recovery processes is recommended.

7. Payment Terms

Payment terms are defined in the approved estimate or agreement.

Unless otherwise stated:

  • Invoices are due within fifteen (15) days
  • Late payments may delay or suspend project delivery

Third-party licensing, subscriptions, or hardware costs are the responsibility of the client.

8. Limitation of Liability

To the maximum extent permitted by law:

Zconnect’s total liability shall not exceed the fees paid for the specific engagement giving rise to the claim.

Zconnect is not liable for indirect, incidental, or consequential damages, including data loss, business interruption, or third-party service failures.

9. No Warranty

Services are provided on a commercially reasonable basis.

Zconnect does not guarantee:

  • uninterrupted system operation
  • error-free performance
  • prevention of all security incidents or data loss

10. Confidentiality

Both parties agree to protect confidential information and use it only for the purpose of delivering agreed services, unless required by law.

11. Updates to Terms

These terms may be updated from time to time.The most current version will be available on this page with an updated revision date.

12. Acceptance

By approving an estimate, engaging services, or authorizing work, the client agrees to these Service Terms.