Shipping policy

Shipping

Zconnect is a business-to-business IT infrastructure supplier, not a general consumer store. We supply networking hardware, infrastructure equipment, and licensing from a range of manufacturers and distributors. How an item ships depends on what it is and where it comes from, so please read this alongside our Returns & Refunds policy.

Where orders ship from
Items may ship from us or directly from the manufacturer or distributor that supplies that product line. A single order containing several products may therefore arrive in more than one delivery, at different times.

Lead times
Lead times vary by product and by supplier. Some items are held in stock, others are ordered to fulfil, and enterprise networking hardware and licensing is often built or provisioned to order. Because of this we confirm availability and expected lead time with you at the time of order rather than promising a fixed dispatch window in advance. If an item is delayed or backordered, we will tell you and give you the option to wait, substitute, or cancel that item.

Large and freight items
Switches, UPS units, racks, and similar equipment may ship by freight rather than parcel carrier. Freight deliveries are typically kerbside and may need someone on site to receive and sign for them. We will confirm the arrangements before dispatch where this applies.

Licenses and subscriptions
Software licenses and subscriptions are delivered electronically and are not shipped. Provisioning details are sent to the contact on the order once activated.

Checking your delivery
Please inspect shipments on arrival and tell us about visible damage, shortages, or a wrong item within 5 business days. Carriers and distributors impose short claim windows, and reporting quickly is what lets us raise the claim while it can still be won. Keep the packaging and send us photographs where you can.

Delays
Delays caused by carriers, manufacturers, or distributors are outside our control. We will chase them on your behalf and keep you informed.

Not sure what to order?
Ask us before you buy. We would rather help you confirm the right part, licence, and lead time up front than have the wrong equipment arrive. Talk to us first.